Members Advice


Telephone advisory services providing immediate advice on employee relations, OHS and service station issues.

Key Services

Timely advice

The Service Station Association’s Advice Line is a telephone advisory service, which provides timely and accurate advice and information on the following areas:

  • wage rates
  • award information and interpretation of Federal and State awards
  • leave provisions
  • unfair dismissal
  • contract and employment issues
  • recrutiment, termination and redundancy
  • industrial disputes
  • enterprise bargaining and Australian Workplace Agreements (AWA)
  • workplace reform
  • equal employment opportunity
  • anti-discrimination legislation
  • recruitment and termination
  • human resource policies and procedures
  • part time and casual employment
  • overtime
  • superannuation legislation
  • occupational health and safety
  • franchise agreements
  • assistance with disputes with oil companies
  • environmental assistance

The service is available between 9.00am and 5.00pm, Monday to Friday on 02 9016-9000.

The Member Advice Line currently handles over 1,500 calls each year.

For further information about the Service Station Association’s Member Advice Line contact us.

The services detailed within this brochure may be supplied by the Service Station Association or one of its Business Partners. The information contained in this brochure is current as at 01.07.13. Prices, benefits and services are subject to change at any time without notice. Please check with your representative for full and current details.